Съдърланд България
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HR Support Representative
Work from home
Between 1500 and 2000 bgn

HR Support Representative

Work from home full-time Between 1500 and 2000 bgn

About us

We are currently searching for an energetic and committed individual to join our newest project in Sofia, Varna and Burgas!

We are looking for someone with strong organizational and communication skills, who will ensure all incoming HR inquiries for our client are handled timely and in a professional manner.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Your responsibilities:

Receive & log all queries received through phone & email
Responsible to work on Ticketing to resolve the queries received from the employee
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Ensure the Service level are always achieved for HRS processes
Integrity and discretion in dealing with sensitive information and always ensure data privacy
Take ownership for query resolution and individual metrics

Requirements and necessary skills

Our top candidate possesses:

Excellent command in German – B2 or higher
Good knowledge of English – B1 or higher
Bachelor’s degree
Microsoft Office Proficiency
Strong attention to detail and good interpersonal skills
Strong decision making and problem-solving skills
Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards
Ability to multi-task and agility to change in fast-paced dynamic environment
Ability to work on shifts

We offer

Life @Sutherland:

Competitive salary
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, additional benefits
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Great office location and work from home possibilities