About Apex
The Apex Group is a global financial services provider with 5,000
staff across 50 offices globally. We look to recruit bright,
articulate and numerate employees who are not afraid of a challenge
and are prepared to work hard and love what they do.
Every employee plays a part in making Apex who we are today and the
more that we grow, the more important that becomes. Whatever your
career path or specialism Apex provides a global platform to allow
you to thrive.
The Role:
The System Administrator will report to Infrastructure manager on a
functional basis, but support a number of Service Managers and
Projects Managers in line with the demands of the business.
The System Administrator will be expected to remotely deliver
services to customer locations where we are providing Service. This
may require out of hours support when required. The role may also
require flexibility to undertake International travel from time to
time as part of the delivery of service. Apex uses a private cloud
computing model with most IT services outsourced to a number of
vendors.
Key duties and responsibilities:
Maintain ownership of the infrastructure design, and all
supporting design documents;
Provide Level 2 Troubleshooting on infrastructure issues reported
from business users;
Collaborates with service providers and external vendors on root
cause analysis for problems related to technology and provide
detailed diagnostic information when required;
Communicate clearly to users the cause and resolution of IT
issues in a timely and polite manner (All users will be in remote
locations);
Highlight and report all major IT issues and risks to IT Manager
in a timely manner;
Research, test and implement new systems to improve efficiencies
and satisfy user requests;
Assist with testing system releases, patches and disaster
recovery;
Ensure that all scheduled backup systems, archiving systems, web
filtering software, Salesforce, anti-virus, FTP sites are all
operating to specification;
Provide technical input into vendors proposal, change requests,
and incident management;
Execute standard administration tasks such as reviewing system
logs, monitor jobs and responding to system alerts;
Support the business in the governance and management of vendors
covering desktop, mobile, networking, and datacentre services with
technical input;
Administer the creation, modification, and deletion of users
accounts, emails accounts, and security rights within active
directory;
Perform on-call duties as needed to support technology services
to business.