Unique features:
• The world’s largest MS Dynamics implementor;
• Half a century of innovations and building a worldwide network of
alliances, located on 3 continents;
• An entirely new office in Bulgaria that will follow the company’s
core principle for growth based on unique solutions and reliable
technologies.
Key Responsibilities:
• Provide end-to-end complex application support for issues logged
in the ticketing system;
• Resolve customer questions and inquiries by identifying problems,
researching answers, collaborating with vendors/other team members
and delivering solutions to problems or creating appropriate
workarounds;
• Be the customer’s primary point of contact for product-related
issues and build and maintain a relationship with the customer over
email or phone/conference calls;
• Analyse customers' business processes to identify
opportunities for improvement;
• Perform gap analysis between a client’s requirements and the
functionality within Microsoft Dynamics 365 Finance &
Operations and propose changes.
Required Competencies:
• Fluency in English, both spoken and written;
• Secondary language such as German or French will be considered a
plus;
• Functional knowledge of Microsoft Dynamics 365 Finance &
Operations (AX) (additional training will be available);
• Demonstrable experience working in a support and/or client-facing
role;
• Strong working knowledge of business & customer application
support processes;
• A logical approach to the problem-solving and structured
introduction of change into operational systems;
• Ability to multitask and prioritize;
• Excellent communication and documentation skills;
• Good interpersonal skills and attention to detail.
What they offer:
• Competitive salary;
• Additional Health Package;
• Monthly Vouchers/Lifestyle Cash Supplement;
• Monthly Travel Allowance;
• Additional Holidays;
• Specialised Training;
• Option for Flexible working hours or home office;
• Modern Office with excellent access to transport;
• Drinks & Fruit Office Supply;
• Professional & Friendly work environment;
• Company events and Team Building;
• Opportunity to grow your career and work with international
teams.
If you find our proposal interesting and want to receive more
information, please, send your CV in English by applying
online!
We thank all interested applicants, but we will only contact a
shortlist of them! All applications are confidential. JobTiger is a
Bulgarian online job board and licensed recruiting company (License
No.2547, 08.06.2018).