Cross Source
Quality Assurance /English/
Sofia
full-time

Quality Assurance /English/

Sofia full-time

Job Description

We are looking for a person with fluent English.
Candidates with background experience more than one year as well as experience as Quality Assurance in the Fintech sector would be considered with higher priority.

Your Duties:
Х Monitor the quality and performance of our call center representatives and all communications channels.
Х Review and score collector calls to ensure compliance with office policy.
Х Perform quality review to ensure a high level of customer service.
Х Investigate and resolve complex call center quality issues.
Х Provide feedback on calls to management team.
Х Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
Х Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
Х Participate in continuous quality improvement initiatives.
Х Serve as a resource to staff regarding quality concerns.

The ideal candidate has:
Х Excellent English Ц both verbal and written.
Х Strong analytical and troubleshooting skills.
Х Ability to learn modern software, new technologies and other product.
Х Documenting quality assurance activities and creating audit reports.
Х Previous experience as Quality Assurance, as well as knowledge regarding Certification, Licensing regimes, Data protection would be considered as a big advantage.
Х Able to work on shifts (07:00 till 16:00 and 12:00 till 21:00).
Х Proficiency in MS Office.
Х Excellent computer skills.

What we offer:
Х Attractive base salary.
Х Full time position Ц 5 days a week.
Х Social benefits Ц Multisport card.
Х Additional health insurance.
Х Birthday Gifts.
Х Paid Vacations, Holidays & Team buildings.
Х Weekly sport day (Football) + catering in the office.
Х Opportunities for growth to a higher position in the Company.
Х Variety of different food and drinks in the office.

Cross Source LTD - Recruitment Agency (license є 2767 from 21.03.2019)

Contact Information

Phone: 0897 902220

VCD Banner
JobTiger Banner