Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

The Customer Service Representative timely responds to customers` inquiries. He/she verifies and documents the information provided by the customers, ensures that the customer is entitled to the service, handover the consolidated information to the most appropriate technically skilled team, coordinates support activities, plans and arranges Hewlett Packard Enterprise resources.
In our team you will build your capabilities to new heights that will be rewarding personally and professionally.

How you'll make your mark:
•Manages service requests through different access channels
•Ensures that the customer is entitled to the service, validates customer contract details
•Manages customer expectations and identifies customer problems
•Performs re-entitlement and clarification and contacts customer in case clarifications are needed
•Performs end-to-end monitoring of critical events and ensures fluid handling
•Handles on time customer escalations and complex situations