Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
We’re solving the world’s most complex challenges, and our people
are at the forefront of progress.
The Volume Renewal Specialist will engage with Sales, Customers and
Partners to improve execution of small & medium size renewals
and conversion deals, helping HPE Sales to follow up on Pointnext
deals from pursuit/renewal time until booking.
Also you will develop, implement and utilize processes and tools to
enable the sales life-cycle (pricing, orders, invoicing,
opportunity assessment, field inventory management and other sales
pipeline analytics and forecasting solutions). You will do reports
and analyse order pipeline, bookings, revenue forecasting, revenue
reporting, sales productivity and goal attainment. You will
maintain and enhance sales force automation systems,
product/service costing models, and margin management
tools/systems, to effectively monitor and manage
revenue/expenses.
In a typical day as a Volume Renewal Specialist, you would:
Create strong partnership with IBS / IBAS to renew and grow Long
tail renewal & conversion Opportunities
Independently manage renewals, with engagement of IB Reps as
needed. (i.e - Escalations, SND)
Forecast renewals in Salesforce for LT space and follow up with
client / Partner for closure
Maintain updates in Sales Force
Have ownership for end-to-end, on-time renewal
Creating and maintaining strong 1:1 relationship with the Customer,
point of contact for OS Support Services
Ownership of conversion of Support Services and upsell of warranty
only
Identify upsell & new business opportunities within the renewal
(support credits, upsell to higher SLA, etc.)
Be responsible for order management activity, following procedures
to ensure Segregation of Duties for order acceptance elements &
flagging any impact on revenue
Own Internal & External customer engagement
Aids in the identification and engagement of resources to address
customer needs
Proactive Customer activities : Welcome package, courtesy calls,
set clear customer expectations
Work with appropriate Pointnext team members for quoting, amendment
& booking requests.
