Astrea Recruitment
20 - 50 служителя Apply See employer
Tech Support VoIP Agent with Dutch, German, Spanish or Italian

Tech Support VoIP Agent with Dutch, German, Spanish or Italian

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – global provider of customer and information management solutions.
We searching for driven analytical thinkers and tech enthusiasts for the role of Tech Support VoIP Agent with Dutch, German, Spanish or Italian.


Essential Duties and Responsibilities:
* Dealing with support requests and examining system logs;
* Preforming remote troubleshooting;
* Showing high level of technical know-how and assisting in solving the problem;
* Focusing on customers expectation and satisfaction;
* Following and achieving key performance indicators.

Requirements and necessary skills

* Written and verbal fluency in Dutch, German, Spanish or Italian or English;
* Familiarity and skills with VoIP and Networking (Linux, preferably);
* Great analytical and troubleshooting skills;
* Route and Switch experience is a plus;
* Telecommunications knowledge or education is considered an advantage;
* Customer oriented with pro-active and team player attitude.

We offer

Our client offers:
* Competitive remuneration and additional Health Insurance;
* In depth training and access to the educational platform;
* Career development opportunities and reward and recognition program;
* Full time employment, standard working time and work from home option;
* Pleasant and friendly work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_TSVA)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

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