Associate Clinical Systems Support Specialist

Associate Clinical Systems Support Specialist

Sofia full-time

About us

PPD clinical research services is now part of Thermo Fisher Scientific. As the world leader in serving science, our Mission is to enable our customers to make the world healthier, cleaner and safer. We are excited about the opportunities this combination brings to enhance our comprehensive end-to-end offering, enabling customers to move rapidly from scientific idea to approved medicine.

PPD clinical research services mission is to improve health. It starts as an idea to find a cure. It becomes a life saved. All in-between, its you! We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our talented, bright, and energetic teams.

Our 4i Values:
Integrity Innovation Intensity Involvement
If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the worlds most urgent health needs, submit your application wed love to hear from you!

Diversity Statement:
PPD clinical research services is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD clinical research services is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.


Working in a global team environment to troubleshoot and resolve clinical application and clinical systems issues
Providing technical support to Investigator Site staff, Sponsor users and PPDs Clinical Development teams
Performing administrative tasks such as providing system access and granting corresponding privileges
Working closely with life-science organizations personnel (doctors, nurses, clinical trial associates and etc.)
Partnering with other teams within PPDs IT division and operational departments to provide incident and service request resolution
Ensuring consistency, accuracy and high quality of data input by adhering the relevant Service Level Agreements and Key Performance Indicators
Participating in the development and regular maintenance of the internal work instructions and knowledge base articles

*This position is suitable for blind and partially sighted individuals.
*This position is suitable for individuals with refugee status.

Requirements and necessary skills

Basic knowledge of Oracle based Remote Data Capture systems and/or Medidata Rave software will be considered as an advantage but not mandatory
Experience with Microsoft Office suite including MS Outlook, Word, Excel, and Power Point.
Ability to investigate and resolve problems with software applications
Excellent verbal and written communication skills in English
Outstanding customer service skills are required
Excellent organizational and multitasking abilities
Flexibility to work on shifts
Interest and motivation to develop in the field of healthcare information technology and system support

We offer

At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme, ensuring you reach your potential.

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD clinical research services truly value a work-life balance. Weve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.

Contact Information

Phone: +359 2 9071200

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