Senior IT Communications Engineer

Senior IT Communications Engineer

Sofia full-time

About us

PPD clinical research services is now part of Thermo Fisher Scientific. As the world leader in serving science, our Mission is to enable our customers to make the world healthier, cleaner and safer. We are excited about the opportunities this combination brings to enhance our comprehensive end-to-end offering, enabling customers to move rapidly from scientific idea to approved medicine.

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD clinical research services thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Our 4i Values:
Integrity Innovation Intensity Involvement
If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the worlds most urgent health needs, submit your application wed love to hear from you!

Diversity Statement:
PPD clinical research services is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD clinical research services is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.


Working with minimal direction, this position will provide local and remote operational and maintenance support for our communications systems. The goal of this position is to maintain a stable communications environment with appropriate capacity and capabilities at a reasonable cost.

The position scope includes performing all program implementation, operation & support duties for the Medical Commination Department that are provided by the IT Communication Services team. These services include Data Network, Telephony, Data Center, Mobility, Call Center, and Security solutions.

Main Responsibilities:
Telephony System and Contact Center administration and monitoring
Coordinate with the Service Desk in providing support on LAN/WAN/Telephony issues
Maintain and administer user and telephone accounts according to procedures
Monitor and maintain maximum system performance levels
Perform other specific Technical Operations duties as defined in Working Practices
Understands fundamentals of the following technologies: LAN/WAN, TCP/IP, VOIP, SIP, and Cisco Call Manager

Requirements and necessary skills

Bachelor's degree in Computer Science or related area
Experience with Genesys Cloud administration and end-user support
Experience in network communication and/or telecommunications systems in addition to training in advanced applications
Or equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities

Knowledge, skills and abilities:
Business focused approach with strong interpersonal skills
Ability to implement and operate IT services
Demonstrated ability to solve complex system and technical problems.
Must be able to multi task and pay close attention to detail
Positive attitude with a commitment to a high quality of work
Demonstrate a competency to learn new technical skills
Knowledge of Servers Administration and Architecture
Working knowledge with systems in use at PPD or within the CRO/Pharmaceutical industry

We offer

At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme, ensuring you reach your potential.

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD clinical research services truly value a work-life balance. Weve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.

Contact Information

Phone: +359 2 9071200

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