Astrea Recruitment
20 - 50 служителя Apply See employer
Customer Care Supervisor for Varna
Varna
full-time

Customer Care Supervisor for Varna

Varna full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a renowned company leading the way into the future of business
transformation solutions. We are looking for team-oriented, skilled and driven individual for
the role of Customer Care Supervisor for Varna.

Responsibilities

Essential Duties and Responsibilities:
* Recruiting customer care agents and creating environment in which they can shine;
* Developing service procedures, policies and quality standards;
* Analyze statistics, creating reports and keeping track of developments within the industry;
* Keeping ached of competition by using the best practices and setting a clear mission;
* Maintaining order and workflow in accordance with the mission and set priorities;
* Working on and implementing improvements and facilitating natural growth;
* Managing resources and ensuring the qualitative and quantitative targets are met:
* Handling of escalated cases and following issues through resolution and document taken
actions and outcomes.

Requirements and necessary skills

Requirements:
* Proficient in English language, both written and verbal;
* Previous experience in customer service environment and knowledge of software,
databases and techniques;
* Awareness of customer service industry’s technology developments and trends;
* Excellent communication skills, customer-oriented, able to strategize and lead;
* Team-oriented and familiar with management methods and techniques;
* Strong multitasking and troubleshooting skills;
* Bachelor’s degree will be preferred.

We offer

Our client offers:
* Attractive compensation package;
* Social benefits and annual paid leave;
* Standard working time and week;
* Stimulating and friendly work atmosphere;
* Pleasant working space and multinational environment;
* Opportunity to work with awesome people and help grow and develop new talents.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N ZM_CCSVZMAR)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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