Hewlett Packard Enterprise
Aruba Network Engineer with English

Aruba Network Engineer with English

Sofia full-time

About us

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.


How you'll make your mark:

Troubleshoot/Diagnose customer issues and drive satisfactory resolution.

Ensure consistent customer satisfaction

Provide Case Management and Solution Management support

Case Management: Ensuring timely identification and resolution of reported issues

Solutions Management: Ensuring optimum performance of customer solutions.

Ability to multitask and work independently when required, with little supervision or direction

Excellent communication skills and interpersonal skills

Formulate action plans (technical and operational) for analyzing and resolving reported issues.

Assign and ensure appropriate department is assigned to the reported issue.

Escalate issues as needed to ensure a timely resolution to customer reported issues.

Validate customer issues in remote lab when needed.

Work effectively in a team environment including Aruba and Customer colleagues, QA, engineers, and field organizations.

Requirements and necessary skills

Preferred Qualifications:

Excellent communication in English (Second European language is an advantage)

Bachelor’s degree in computer engineering or Communication/Electrical Engineering required or Equivalent experience.

Prior Experience in Networking Domain or customer support.

Preferred Skills:

Basic networking skills (CCNA) – Routing & Switching

Linux skills (Installation, troubleshooting & command line skills)

Database skills (SQL)

Radius/TACACS/SNMP/Server certificates

Ability to work on shifts

We offer

Attractive compensation package

Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab

Work That Fits Your Life ­- 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events

Wellness and Health Programs

Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.

Exciting Workplace Experience

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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