Analyst, Success Support
Sofia, Work from home
full-time

Analyst, Success Support

Sofia, Work from home full-time

Job Description

Unique Features:

Х A leading analytics platform for private capital and investments
Х Client portfolio involving the largest investment companies in the world
Х Flat structure and company culture focused on employee development


Responsibilities:

Х Profile incoming support cases. Assign Case Title, Team, Product, Origin, Topic, Case Type, Contact, etc.;
Х Manage the assignment of cases based on urgency;
Х Monitor delinquent cases in the queue;
Х Monitor incoming support email queue vs. CRM;
Х Monitor dated cases assigned to individuals/teams (e.g., case unresolved for 2months+);
Х Appropriately inform management and Tech Ops of cases needing their attention ;
Х Administer data;
Х Send client service stats;
Х Send outbound operation requests to clients;
Х Send AR paper links;
Х Requests for confirmation from Operations (Ex. Tracking method confirmation, fund size confirmation, commitment confirmation, etc.);
Х Request from clients Ц entry/ tracking method confirmation, data problems;
Х NYR follow-ups;
Х Prepare weekly and quarterly case analysis reports.


Required Qualifications & Skills:

Х BachelorТs degree in Finance, Economics or similar;
Х 1-3 years of finance, accounting or investment experience;
Х Excellent analytical, interpersonal, and organizational skills;
Х Demonstrated problem-solving skills and strong computer skills;
Х Exceptional written and verbal communication skills;
Х Experience with CRM;
Х Written and spoken English.


What they offer:

Х Annual Leave of 25 days;
Х Additional Health insurance (lux package with included dental);
Х Life Insurance;
Х Sports Card (Shared cost Ц Employee/Company);
Х Food vouchers in the amount of 200 BGN;
Х Employee Assistance Program (EAP);
Х Contributory voluntary pension scheme, matched by the employer up to 3% of monthly gross salary (post probation);
Х Tuition reimbursements.


We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).

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