Client Service Analyst
Sofia, Work from home
full-time

Client Service Analyst

Sofia, Work from home full-time

Job Description

Unique Features:

Х A leading analytics platform for private capital and investments
Х Client portfolio involving the largest investment companies in the world
Х Flat structure and company culture focused on employee development


Responsibilities:

Х Acquire a thorough understanding of the internal platform, as well as the rest of the company product suite, and how products fit into client organizations and their processes;
Х Serve as an advocate to the client, as well as an advocate for the client within the company;
Х Provide first-tier product support, addressing product-related inquiries using the CRM system;
Х Support senior team members in client calls and lead platform training sessions;
Х Coordinate with teams internally to help shape the product roadmap, validate platform behavior, and provide support for other projects as needed.


Requirements:

Х BachelorТs degree (Finance, Economics, or similar field a plus, but not required);
Х 1-2 years of finance, accounting, or investment experience;
Х Strong analytical, problem-solving, organizational, and interpersonal skills;
Х Strong written and verbal communication skills;
Х Portfolio analysis, performance measurement, or domain expertise in investment analytics a plus;
Х Proficiency in Microsoft Excel a plus;
Х Progress towards CFA, CAIA, CIPM, or FRM a plus;
Х Training, consulting, or client presentation experience a plus, but not required.


What they offer:

Х Competitive salary;
Х Medical aid;
Х Pension enrolment;
Х Group risk benefits;
Х Employee Assistance Program;
Х Tuition reimbursement;
Х Fun social and engagement calendar;
Х Corporate socially responsible employer.


We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).

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