Astrea Recruitment
20 - 50 служителя Apply See employer
Tech Help Desk Representative with Turkish, Hungarian, Czech, French, German, and English
Sofia
full-time

Tech Help Desk Representative with Turkish, Hungarian, Czech, French, German, and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a visionary company, offering technical solutions and customer
experience services worldwide. We are looking for bright, team-oriented, tech-savvy,
analytical thinkers for the role of Tech Help Desk Representative with Turkish, Hungarian, Czech, French, German, and English.

Responsibilities

Essential Duties and Responsibilities:
* Handling users’ questions, issues and requests;
* Diagnosing and offering solutions to users’ requests and issues;
* Keeping detailed account of every interaction and maintaining the database up-to-date;
* Striving to provide the best customer experience and achieve quality standards;
* Taking note of the most common issues and requests;
* Reporting on frequently-occurring issues and reporting to your team leaders;
* Assisting other colleagues and supporting them in their efforts to achieve pre-set targets.

Requirements and necessary skills

Requirements:
* Formidable Turkish, Hungarian, Czech, French, German, and English skills;
* Previous experience in a similar role and active interest in technology;
* Analytical thinker, able to analyze the issue and offer the best solution;
* Good communicator, able to show empathy and provide easy-to-follow explanations;
* Patient and bright, eager to provide guidance and high-quality service;
* Organized and adaptable, able to keep up with deadlines;
* Team-oriented and willing to help out when needed.

We offer

Our client offers:
* Competitive paycheck and performance-based bonus;
* Full time employment with shifts available;
* Holiday pay and employee referral bonuses;
* Various trainings and learning opportunities;
* Different options for in-house career advancement;
* Pained holiday and additional health insurance.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N MZ_THDRTHCG)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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