Take your next career step at ABB with a global team that is
energizing the transformation of society and industry to achieve a
more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion
across all dimensions: gender, LGBTQ+, abilities, ethnicity and
generations. Together, we are embarking on a journey where each and
every one of us, individually and collectively, welcomes and
celebrates individual differences.
The Customer Support Specialist is the first point of contact for
internal and external customers and business partners of the
organization. He/she is responsible for the overall process from
order registration until the finalization of the deal including
logistic activities and relevant documentation
• Ensures the resolution of customer issues (e.g. order, technical,
payment) and positive customer experience throughout the entire
process
• Ensures the Logistics processes – preparation of needed
documentation for deliveries in EU and non-EU countries in
compliance with local and international legislation
• Maintains all needed settings and parameters in Sales and
Distribution module in SAP
• Prepares and analyzes regular statistics using available tools
and collecting relevant information
• Tracks regular target performance and provides results to
management
• Manages the archive of logistics documentation
• Plans, monitors and measures progress on execution of the pricing
recommendations.
• Provides data to determine the local pricing strategy
