Astrea Recruitment
20 - 50 служителя Apply See employer
Help Desk Representative with Norwegian, Danish, Dutch, German and English

Help Desk Representative with Norwegian, Danish, Dutch, German and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a world-renowned company offering products and services in a
variety of fields. We are searching for attentive, friendly, team-oriented problem-solvers for
the role of Help Desk Representative with Norwegian, Danish, Dutch, German and English.


Essential Duties and Responsibilities:
* Serving as a first point of contact to users and taking note of their requests and issues;
* Offering help via tickets or calls;
* Striving to solve everyday issues and answer requests and use related questions;
* Keeping record of often-reported issues and reporting on the trends to your supervisor;
* Maintaining and upkeeping data on every case for future reference;
* Collaborating with the rest of team and offering help and advice when needed.

Requirements and necessary skills

* Great command of Norwegian, Danish, Dutch or German language (Level B2);
* Good command of English (Level B1) is needed for internal communication;
* Familiarity with iOS and Android OS features and interest in health;
* Active listener, able to guide customers with ease and provide a great experience;
* A problem-solver and a team-player, driven to help both customers and colleagues;
* Motivated to learn, improve and achieve great results.

We offer

Our client offers:
* Great remuneration and additional benefits (health insurance, food vouchers…);
* Paid Holiday leave;
* Flexible working hours option;
* Full-time employment and various career development opportunities;
* Fully-paid initial training and constant learning opportunities available for all employees;
* Positive and encouraging work environment that values team-work.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_HDRNDDGE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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