Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a well-known giant offering
technology-based solutions, services and
innovations. We are on a search for customer-focused, reliable and
flexible tech-enthusiast
for the role of Technical Care Specialist with Polish, Dutch,
German, Italian, French and English.
Essential Duties and Responsibilities:
* Serving as a first point of contact for customers, listening,
providing correct information and
identifying their issues;
* Utilizing the tools at your disposal to ensure the best way to go
about solving the issue;
* Offering solutions and guiding customers through the solving
process;
* Taking care to show empathy and understanding, to explain in a
clear and simple way and
to make sure the customer feels happy and satisfied with the
provided service;
* Forwarding difficult cases to the colleagues that are responsible
for such cases (as per
company guidelines) and working together with others in order to
resolve the issue;
* Keeping up your knowledge on supported products and provided
services and
documentation.
Телефон: 0885 865 066
