Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a leading company in the BPO field. We are
on a search for tech-
savvy, bright and challenge-ready people for the role of Call
Centre Agent with Italian or
French and English – Late Shifts.
* Serving as a first point of contact and offering friendly
support;
* Handling customers questions and issues via email, phone or
chat;
* Keeping the communication loop is closed by ensuring that
information can flow freely;
* Following progress on complex cases and escalating further when
necessary;
* Adding scripting of the call to the ticket and forwarding it to
team responsible for the escalated case;
* Following up on new updates and implementing changes.
Phone: 0885 865 066
