Customer Support with Bulgarian and Russian - relocation to Poland
Other Abroad
Between 3000 and 4000 bgn

Customer Support with Bulgarian and Russian - relocation to Poland

Other Abroad full-time Between 3000 and 4000 bgn

About us

The Customer Consultant will provide an excellent level of advise for the customer on a specific product or service. The Consultants will interact with the company's clients by addressing inquiries revolving around product support, invoices, complaints and shipments. Each Customer Consultant will handle two markets, that is why an ideal candidate should possess excellent command of Bulgarian and Russian + English B2


Manage business queries and inbound calls (each call lasts approximately. 2-3 minutes)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in the database
Document interactions in our ticket system
Generate innovative ideas and solutions that will improve customers satisfaction

Requirements and necessary skills

nthusiastic, communicative approach and willingness to support our customers
Fluent command of two languages at C1/C2 level is a must - Bulgarian + Russian together with English at minimum B2 level
A great approach to teamwork and focus on internal and external customers
Experience in customer service will be an asset, but is not a must

We offer

Online recruitment process
Hybrid Work model (2 days from the office in the heart of Kraków and 3 days of work from home)
Private medical care
Relocation bonus
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice
Employee discount for high-quality company’s products
Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
Language courses co-financed by the company
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