The Customer Consultant will provide an excellent level of advise
for the customer on a specific product or service. The Consultants
will interact with the company's clients by addressing
inquiries revolving around product support, invoices, complaints
and shipments. Each Customer Consultant will handle two markets,
that is why an ideal candidate should possess excellent command of
Bulgarian and Russian + English B2
Manage business queries and inbound calls (each call lasts
approximately. 2-3 minutes)
Receive and respond to questions related to products, promotions,
orders, invoices, payments, returns, online platforms, incentives,
terms and conditions, etc., by using our knowledge management
resources
Process requests and update data in the database
Document interactions in our ticket system
Generate innovative ideas and solutions that will improve customers
satisfaction
