Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a company offering technical support and
services. We are looking
for capable, driven and tech-savvy individuals for the role of Post
Purchase Specialist with
German and English.
* Managing tickets (assigning and updating them promptly) and
monitoring queue to ensure
required quality services levels are met or exceeded;
* Handling assigned customer request from accepting to closing in a
timely manner;
* Leasing with ease via phone, chat and/or email with the customers
and paying close
attention to the request details;
* Ensuring detailed update tracking for each request by documenting
communication,
troubleshooting and resolution steps and preparing data and reports
when requested;
* Working closely with and supporting other team-members in order
to ensure progress and
keep with company’s quality policy.
Phone: 0885 865 066
