Pontica Solutions
Customer Support Specialist with fluent German
Бургас, Варна, София, работа от вкъщи
длъжност на пълно работно време

Customer Support Specialist with fluent German

Бургас, Варна, София, работа от вкъщи длъжност на пълно работно време

За нас

Pontica Solutions is an award-winning company committed to delivering high-quality, innovative customer experience (CX) and digital solutions that keep bold businesses on the offense. Our biggest asset is our People. Our moto is #Wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).

Отговорности

Are you ready to join a global clean energy leader? Our client is a renowned clean power technology company with a 26-year innovation legacy and operates in over 150 countries worldwide.

Join our client's mission to lead the world in clean power technology and be part of a team that is shaping a sustainable future. If you have the passion and skills to excel in this role, we invite you to explore this exciting career opportunity with us today!

As Customer Support Specialist you will:

• Respond to queries in a timely and accurate way, via phone, email, and chat
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience


Изисквания и необходими умения

What would make you a good candidate for this role:

• Strong commitment to delivering exceptional customer service and a passion for helping others.
• Excellent written and verbal communication skills in German (C1) and English (B2) is a must.
• An understanding of solar energy systems and inverters is preferred. Ability to quickly grasp technical concepts.
• Strong analytical and problem-solving skills with the ability to think on your feet.
• Experience in handling customer inquiries through chats, emails, and phone calls is a plus.

Ние Ви предлагаме

What we provide :

• An attractive remuneration. Referral bonuses.
• Standard working hours (Monday-Friday).
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.

Информация за контакт

Телефон: +359 893 65 30 65

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