Sutherland Global
more than 300 служителя Apply See employer
Customer Support Representative with German
София
full-time

Customer Support Representative with German

София full-time

Job Description

Join Sutherland – Where Your Career Soars!

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

At Sutherland, You’ll:

Dive into intriguing projects for renowned global brands.
Grow and sharpen your skills in a vibrant and supportive environment.
Collaborate with exceptional talents on exciting initiatives.

Join our growing team for a world leader in e-commerce! One of our biggest and most successful projects for a global leader in online shopping continues to grow and we are looking for our next great colleagues.

Job Description

Provide customer support in German (phone, chat, mail).
Analyze client queries and offer the best solution.
Professional training according to global customer service standards.
Flexible working hours (4-, 6- or 8-hour shifts).

Qualifications

Very good proficiency in German language (minimum B2), second language is not required.
Good computer literacy.
Strong interpersonal skills and collaborative mindset.
Drive for continuous improvement and gaining of new knowledge.
Ability to organize, prioritize and work in a team.

What You’ll Receive:

Long-term job security with a permanent contract.
Additional health and life insurance coverage.
Generous annual leave, including wellness days.
Food vouchers and paid breaks.
Competitive salary and clear career progression.
World-class on-the-job training.

But Wait, There’s More!

Fully digital employee services with eSignature.
Employee assistance program for psychological support.
Exclusive employee discounts portal.
Lucrative employee referral program.
Rewards and recognition for your achievements.
Relocation package for those moving cities or countries.
Multisport card coverage.
In-house learning portals with certification options.
Engaging office events and wellness initiatives.
Gift for birth or adoption.
Corporate social responsibility events and team-building activities.
Exposure to global business insights and practices.

Ready for the Next Chapter?
If you’re eager to embark on an exciting journey with us, we’re excited to hear from you!

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