We are an iGaming company delivering the best gaming experience to customers worldwide. Committed to innovation and excellence, we strive to provide dynamic entertainment across various digital platforms. Our team is dedicated to offering high level services contributing to our continuous growth and success.
Job Summary:
The Customer Support Representative will be responsible for
handling customer inquiries, resolving issues, and providing
exceptional support to ensure a positive customer experience. This
role requires excellent communication skills, sale skills, a good
understanding of online gambling and sports betting, and the
ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a
timely and professional manner
Ability to communication with customers via phone and any other
means required to inform of available promotions and retain a
portfolio of assigned customers
Troubleshoot and resolve customer issues related to account access,
deposits, withdrawals, and gameplay.
Maintain a thorough understanding of our casino games, sports
betting options, promotions, and policies to effectively assist
customers.
Collect and report customer feedback to help improve our products
and services.
Work closely with other team members and departments to resolve
complex issues and improve customer satisfaction.
Participate in ongoing training sessions to stay updated on new
games, features, and industry trends.
Any other tasks that are assigned by the Customer Service Manager
