Data Center Monitoring Engineer with German

Sofia full-time

About us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

How you will make your mark:

Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.

Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments

Manage professionally customer expectations

Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership

Coordinate support activities

Identify and contribute to projects to improve product support, customer satisfaction and team efficiency

Be aware of, and contribute to the improvement of team performance

Communicate effectively with Technical and Non-Technical stakeholders

Participate/Drive ITIL based change management, Problem management, incident management

Participate in all kind of internal quality, process and practice improvement projects

Support the internal tooling solution

Key deliverables/accountabilities:

Process descriptions are strictly followed

All incoming support requests are tracked, documented and handled on time and according to quality and SLA

Monitoring tasks are handles according to expectations

Requirements and necessary skills

University degree or in process of obtaining

Professional experience: at least one year in customer support environment

Fluent in written and verbal English and German

Analytical skills

Ability to isolate and solve problems and to follow predefined process

Excellent communication skills (customer and internal HPE) - interact at all levels, across all geographic regions

Demonstrate strong written and verbal communication skills

We offer

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Contact Information

Phone: +359 2 815 2030

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