At Astrea Recruitment, we are committed to transforming the
challenges of finding a new job
into an inspiring path of change and support. With pride, we can
say that we have been
among the best in the recruitment field for 17 years. We believe
that we can change people's
lives by helping them become the best version of themselves. We
participate in the
development of many Bulgarian and international companies, helping
them find the right
people and solutions for their business. Our network of satisfied
candidates and clients
continues to grow, remaining our greatest pride and motivation.
For one of our clients – a global giant on the BPO field, we are on
a search for confident,
bright and skilled communicators for the role of Customer Support
Travel Assistant with German or French (FTE or PTE with 4h or 6h
shifts).
* Provide friendly and efficient support to users globally;
* Serve as the first point of contact for customer complaints and
inquiries;
* Respond professionally and empathetically via phone, messaging,
and chat channels;
* Take ownership of customer queries until they are resolved;
* Investigate, identify, and prioritize urgent and sensitive issues
for escalation;
* Compose thoughtful responses or customize pre-set replies to
customer queries;
* Research information and troubleshoot problems using available
resources;
* Identify product and process issues, submit reports, and provide
feedback;
* Maintain accurate and secure customer information in internal
systems.
Телефон: 0885 865 066
