At Astrea Recruitment, we’ve been turning job searches into
exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent
with leading Bulgarian and
international companies. We believe in helping people grow into
their best selves, and our
ever-growing network of happy candidates and clients is what drives
us forward. Let’s shape
the future together!
For one of our clients – a leading provider of digital solutions,
AI automation, and customer
experience services, enabling global brands to enhance digital
experiences across fintech,
high-tech, tourism, and gaming industries, we are looking for –
Backoffice Gaming Support
Specialist with German and English (Remote/day and later shifts).
*Communicate with players via email in German and English to assist
with account-related
inquiries and game-related issues;
*Provide accurate and timely responses to customer questions while
maintaining a
professional and friendly tone;
*Investigate and resolve player issues related to transactions,
game progress, or technical
concerns using internal tools;
*Escalate complex or sensitive cases to the relevant departments,
ensuring all necessary
information is clearly documented;
*Contribute to team knowledge by identifying recurring issues and
suggesting improvements
to email templates or processes.
Телефон: 0885 865 066
