Responsibilities:
Provide advanced support services for internal and external
entities according to contractual SLA obligations – Be a Subject
Matter Expert for technical support in the company
Multi-channel communication with customers (chat, e-mails,
ticketing system, phone calls)
Prioritize, monitor, and track the progress of all incidents
reported
Manage critical escalations during on and off-hours
Own, troubleshoot, and solve customer technical issues, using
collaboration, troubleshooting best practices, and transparency
within and across teams
Interface with various Departments such as: R&D, IT, DevOps and
other customer support groups to address product issues in complex
environments
Maintain and create knowledgebase articles
Travel Expectations
None
Additional Information
Depending on the nature of your role, you may be required to
register with the Nevada Gaming Control Board (NGCB) and/or other
gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this
position. Candidates must be authorized to work in the job posting
location for this position on a full-time basis without the need
for current or future visa sponsorship.
