Job specifics/responsibilities:

Provide expert answers to highly complex technical questions about HPE’s product portfolio, particularly those where information is scarce or hard to locate.
Analyze complex technical information and communicate it effectively to diverse audiences.
Engage in technical discussions with requestors and customers, demonstrating clear understanding.
Acquire, maintain, and grow technical knowledge of HPE technologies and solutions, deepening expertise within your specialization.
Understand customer business requirements from a technical perspective and use expertise to propose and configure solutions that help achieve their goals.
Participate in complex architecture, design, and sizing activities by identifying site-specific parameters and constraints affecting the technical solution.
Deliver output within defined SLAs and ensure proper tracking in the ticketing system.
Professionally manage customer expectations and address concerns effectively.
Demonstrate technical competence in communications with customers and partners.
Proactively learn about new products, features, and available resources.
Take on additional responsibilities as you grow into the role (e.g., product lead, coordinator, or other support functions within and outside the team).
Share knowledge and experience with peers.
Train and coach new colleagues.
Carry out administrative activities related to mentioned content of work

Key deliverables/accountabilities:

Provide technical presales support — from general compatibility checks to in-depth technology consultancy — to HPE Sales and Presales teams, as well as top-selling partners and distributors.
Create Hybrid IT solutions using HPE configuration tools.
Deliver services via email with a strong customer-oriented approach.