ITOM ServiceNow Developer

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

Opportunities to learn and build your career;

Meaningful work in a stable and fast-paced company;

Diversity of people, projects, and platforms;

A supportive, fun, and inspiring place to work.

Would you like to join us?

Ivaylo Petrov is looking for a new team member.

Your daily routine would include:

Design and implement ITOM capabilities on ServiceNow platform;
Automate IT operations and provide visibility into infrastructure and services through CMDB population;
Integrate monitoring and event systems with ServiceNow (e.g. via MID server, APIs, etc.);
Configure ServiceNow ITOM modules to provide predictive insights and actionable intelligence;
Development and adaption of identification rules, patterns and probes;
Collaborate with IT Infrastructure and Operations teams to enhance configuration and visibility;
Ensure data accuracy in CMDB through reconciliation and audit processes;
Develop and maintain detailed technical and process documentation;
Assist in platform upgrades and adoption of new ITOM features;
Adhere to established testing, change management, problem management and communication guidelines.

We’ll know you can make it if you have:

Hands-on experience in implementation of ServiceNow ITOM modules;
Understanding of CMDB architecture and data model in SNOW;
Experience in working with JavaScript and APIs;
Familiarity with infrastructure technologies (servers, databases, network devices, cloud);
Experience with Windows, LINUX and enterprise networking fundamentals;
Ability to troubleshoot Discovery and MID Server issues;
Fluent in English;
Understanding of SNMP, SSH, WMI and PowerShell scripting;
Experience with Cloud platforms (AWS, Azure, GCP);
Knowledge of CMDB Health, Reconciliation and Normalization processes.

Our gratitude for the job done will be eternal, but we’ll also offer you:

Innovative technologies and platforms to “play” with;

Modern working environment for your comfort;

Friendly, ambitious, and motivated teammates to support each other;

Thousands of online and in-person learning opportunities to grow;

Challenging assignments and career development opportunities in multinational environment;

Attractive remuneration package;

Flexible working schedule and opportunity for home office

Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.