PreSales Technical Support Specialist with German
София
длъжност на пълно работно време

PreSales Technical Support Specialist with German

София длъжност на пълно работно време

За нас

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а global leader in business services, using technology to enhance
customer interactions and drive performance for the best brands, we are looking for
– PreSales Technical Support Specialist with German.

Отговорности

*Support customers via phone, email, chat, social media, and messaging apps;
*Handle inbound inquiries and ensure fast, accurate solutions;
*Assist with Pre-Sales, general questions, and technical issues for B2B and B2C clients;
*Escalate complex cases following clear procedures;
*Collaborate with the team to resolve tickets efficiently and maintain excellent service.

Изисквания и необходими умения

*Support customers via phone, email, chat, social media, and messaging apps;
*Handle inbound inquiries and ensure fast, accurate solutions;
*Assist with Pre-Sales, general questions, and technical issues for B2B and B2C clients;
*Escalate complex cases following clear procedures;
*Collaborate with the team to resolve tickets efficiently and maintain excellent service.

Ние Ви предлагаме

*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Информация за контакт

Телефон: 0884978869