Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
As an IT Solution Specialist, you provide expert technical support for Messaging and Directory Services across the company. You ensure these systems are reliable, secure, and continuously improved to meet business needs. You work across teams to manage integrations, support operations, and lead enhancements.

What You’ll Do

Solution Ownership & Support
Provide Level 3 support for incidents, service requests, problems, and changes
Ensure Level 1 and Level 2 support teams are equipped and aligned
Act as the technical escalation point for complex issues
Own configuration, change, and problem management for your solutions

Solution Development & Improvement
Manage enhancements and new requirements
Maintain and update solution documentation for all support levels
Propose improvements and support decision-making with technical insights
Stay current with new technologies and align with the company’s IT roadmap

Project & Implementation Work
Participate in solution-related projects and implementations
Act as a technical lead when required
Create and execute change plans
Collaborate with infrastructure, operations, and service providers for smooth deployments

Responsibilities:
Design and maintain technical architecture to meet business needs
Provide guidance and support for technologies including Active Directory, Entra ID, Entra Connect, O365, Exchange, and SMTP mail routing
Research emerging technologies to improve services
Create and maintain documentation, diagrams, and communications
Conduct capacity planning and performance analysis
Monitor availability and performance of Messaging and Directory Services
Plan and implement improvements for stability, security, and scalability
Collaborate with Service Delivery Managers to track KPIs
Attend regular meetings with service partners and regional teams
Maintain and report on solution KPIs
Manage enhancement requests and service operations
Harmonize services across teams and regions
Provide knowledge transfer for newly deployed technologies
Work closely with Service Desk and support teams to resolve issues

Experience
Required Experience

7+ years in planning, deploying, and managing:
Active Directory
Microsoft O365
Microsoft Entra ID & Entra Connect
Exchange Server
PowerShell scripting

Education
University degree in Computer Science or related field (or equivalent experience)

Languages
Fluent in English (written and spoken)

Technical Skills
Strong knowledge of Messaging and Directory systems
Experience with Windows Server 2019/2022
Skilled in Active Directory, DNS, LDAP, Entra Connect, Entra ID
Familiar with SMTP, SPF, DMARC, Transport Rules, and mail routing
Deep understanding of Microsoft O365/Exchange Online and related security tools (EOP, ATP, eDiscovery)
Working knowledge of MFA/Conditional Access Policies/Enterprise Applications
Proficient in PowerShell for administration
Experience with Exchange in hybrid environments

Preferred Certifications
MCSA: Office 365
MCSA: Exchange
MCA: Azure Administrator
Key Competencies

Accurate and complete documentation
Adherence to procedures and timelines
Timely reporting and escalation of risks

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits
25 annual paid leave
Flexible working hours
Food vouchers
Transportation allowance
Additional medical & dental insurance
Life insurance
Sports card with 90/10 coverage
Various learning & development opportunities
Yearly performance evaluation plans
Social clubs & Wellbeing initiatives
Team buildings & social events
Employee Referral Program