Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
The Service Management and Transformation Leader will drive the evolution of the Global Business Services (GBS) operating model by leading strategic initiatives across service management, process transformation, and organizational change. This role is pivotal in delivering end-to-end process standardization, fostering effective business partnerships, managing migrations, and ensuring knowledge continuity and change readiness across the enterprise.

In this role you will be responsible for:

1/ Service Management & Operational Excellence
Design and implement a global service management framework aligned with GBS strategy and customer expectations.
Oversee service performance metrics (KPIs, SLAs, NPS)
Champion the adoption of digital tools (e.g., ServiceNow, Cervelo) to enhance service visibility, and self-service capabilities

2. End-to-End Process Standardization
Lead the harmonization of core and enabling processes across finance, procurement, HR, and commercial service lines.
Collaborate with global process owners and regional leads to embed standardization, simplification, and automation
Design and oversee the governance to allow deployment of standards and management of exceptions

3. Business Partnering & Stakeholder Engagement
Establish and maintain strong relationships with business units, acting as a trusted advisor and transformation enabler.
Co-develop joint business plans and service performance reviews with key stakeholders
Manage measurement of SBS NPS score / SBS satisfaction survey

4. Migrations Portfolio Management
Own the global migrations roadmap, ensuring seamless transitions of services into GBS centers.
Coordinate with transition leaders and regional teams to manage timelines, risks, and resource planning

5. Knowledge Management & Business Continuity
Develop and maintain a robust knowledge management framework to support service resilience and scalability.
Ensure 100% of critical business activities are tested and ready for continuity across centers

6. Communication & Change Management
Lead change management initiatives to support transformation programs, including stakeholder communications, training, and adoption strategies.
Promote a culture of transparency, engagement, and continuous learning

Experience
10+ years of experience in shared services, GBS, or transformation leadership roles.
Proven track record in service management, process transformation, and global migrations.
Strong understanding of digital enablers (e.g., automation, AI, service management platforms).
Experience working in a matrixed, multicultural environment.
Excellent communication, stakeholder management, and leadership skills.

Success Metrics:
% of standardized processes across service lines
Customer satisfaction (NPS) and service delivery KPIs
Migration success rate and timeline adherence
Business continuity readiness
Change adoption and employee engagement scores

Languages:
English (fluent, mandatory)

Education
University degree in Computer Science or related field (or equivalent experience)

Languages
Fluent in English (written and spoken)

Technical Skills
Strong knowledge of Messaging and Directory systems
Experience with Windows Server 2019/2022
Skilled in Active Directory, DNS, LDAP, Entra Connect, Entra ID
Familiar with SMTP, SPF, DMARC, Transport Rules, and mail routing
Deep understanding of Microsoft O365/Exchange Online and related security tools (EOP, ATP, eDiscovery)
Working knowledge of MFA/Conditional Access Policies/Enterprise Applications
Proficient in PowerShell for administration
Experience with Exchange in hybrid environments

Preferred Certifications

MCSA: Office 365
MCSA: Exchange
MCA: Azure Administrator
Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits
25 annual paid leave
Flexible working hours
Food vouchers
Transportation allowance
Additional medical & dental insurance
Life insurance
Sports card with 90/10 coverage
Various learning & development opportunities
Yearly performance evaluation plans
Social clubs & Wellbeing initiatives
Team buildings & social events
Employee Referral Program