ServiceNow Platform Operation

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

Opportunities to learn and build your career;
Meaningful work in a stable and fast-paced company;
Diversity of people, projects, and platforms;
A supportive, fun, and inspiring place to work.

Would you like to join us?

Spasimir Arsov is looking for a new team member.

Your daily routine would include:

Providing second-level support in ServiceNow for all types of support inquiries – including Incident Management, Service Requests, Problem Management, Defect Management, and User & Rights Management;
Performing regular maintenance of the ServiceNow platform, including patching, vulnerability management, and release activities, in coordination with development teams;
Participating in the operational acceptance of new projects and feature enhancements to improve platform stability and efficiency;
Collaborating in the definition and continuous improvement of internal standards, best practices, and operational guidelines;
Ensuring clear documentation and communication within the ServiceNow platform – especially through the Knowledge Base and other internal tools.

We’ll know you can make it if you have:

Experience in providing second-level ServiceNow support for all types of inquiries (Incident Management, Service Requests, Problem Management, Defect Management, User & Rights Management);
Knowledge of basic ServiceNow platform maintenance, including patch management, vulnerability management, and release activities, in cooperation with development teams;
Experience in participating in the operational acceptance of projects and feature enhancements to improve platform efficiency;
Contribution to defining and optimizing internal standards, best practices, and operational guidelines;
Strong communication skills and the ability to document clearly within the ServiceNow platform (especially through the Knowledge Base and other internal tools).

Our gratitude for the job done will be eternal, but we’ll also offer you:

Innovative technologies and platforms to “play” with;
Modern working environment for your comfort;
Friendly, ambitious, and motivated teammates to support each other;
Thousands of online and in-person learning opportunities to grow;
Challenging assignments and career development opportunities in multinational environment;
Attractive remuneration package;
Flexible working schedule and opportunity for home office;
Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.