Customer Support Specialist with English (Remote)

Work from home full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients, a rising star in the customer experience management field, we are
looking for – Customer Support Specialist with English (Remote).

Responsibilities

*Be the first point of contact, supporting customers by phone, email, or social media;
*Answer questions about accounts, products, and basic technical issues in telecom services;
*Make every interaction a positive one;
*Track and follow up on open cases until resolved;
*Keep customer details up to date in the system;
*Collaborate with other teams when a case needs extra expertise.

Requirements and necessary skills

*Strong English skills (spoken and written, including phone conversations);
*Clear and confident communicator, with great listening skills;
*Comfortable with social media and digital tools;
*Friendly, patient, and calm under pressure;
*Customer service or tech support background is a bonus, but not a must.

We offer

*Competitive salary package with additional performance-based bonuses;
*Paid initial training and continuous learning to support your professional development;
*Additional health insurance and paid annual leave days;
*Shifts during the whole week or day, with working scheme of five 8h working days during
the week, or four 10h working days a week;
*Fully remote role – both the job and the training are done entirely from home.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0884978869

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