Senior Payroll Analyst – Sofia - Bulgaria
Bringing smiles is what we do at TTEC… for you and the customer. As
a Senior Payroll Analyst working on site in Sofia, you’ll be a part
of creating and delivering amazing customer experiences while you
also #experienceTTEC, an award-winning employment experience and
company culture.
What You’ll Do
We are seeking a detailed process-oriented Sr Payroll Analyst to
join our P&C Global Services (P&C GS) organization,
supporting the Bulgaria region. The ideal candidate will act as a
liaison between P&C GS, Payroll and Operations Delivery,
ensuring seamless communication and process alignment. This role
requires strong problem-solving skills, data analysis capabilities,
and excellent communication abilities to support business needs and
drive strategic initiatives.
Job Requirements:
• Preferable but not essential, 4 years of experience with 1
country with comparable complexity to the country we are hiring
for.
• Good knowledge of labour laws in Bulgaria, social security
regulations and tax filing requirements and annual reporting in the
country / countries assigned
• Technical aptitude – ability to learn, troubleshoot and
understand technical problems
• Great interpersonal skills and high customer service
orientation
• Must be of high level of integrity and must have good judgment
skills
• Teamwork and communicate ability i.r.o vendors, supervisors,
employees and management
• A good working level and written and spoken English language
skills
• Excellent computer literacy especially proficient in excel and
Microsoft Office Package
• Trouble shooting abilities, strong quantitative, analytical
and organizational skills, results oriented with a strong sense of
urgency, proactive and attention to detail
• Ability to handle multiple projects, meet deadlines, and lead
special projects, managing and supporting processes remotely
internally and externally with vendors
• Ability to work on own initiative, research and analyses
legislation when needed, discretion of when to reach out for
support
• Experience of managing Payrolls start to finish for various
Pay frequencies, countries, and capacities
• Understanding of HR, Finance and Operations processes
impacting Payroll
• Possess knowledge of payroll practices, policies and
procedures
• Flexible scheduling to meet processing demands, as
required
• Ability to manage multiple functions simultaneously, interact
and support team members and colleagues and the ability to manage
large work volumes, show flexibility and adapt easily to change
Duties and Responsibilities:
Duties will be performed in matters specified below across multiple
EMEA jurisdictions, in which the company has existing or future
business.
• Monitor the in-country processes related to administration
impacting on payroll, payroll and timekeeping in order to align to
the company’s internal policies and legal requirements.
• Manage the payroll processes and prepare all related reports
(internally).
• Participate in audits/consultations conducted by government
institutions.
• Advise employees, team leaders and managers in respect of
matters impacting on labour legislation.
• Advise human capital team in respect of more complicated
matters impacting on employment law, employee tax law and other
statutory bodies like social security in respect of administration
or other matters that could impact employment.
• Communicating Vendor communications and requirements to the
rest of the business.
• Responsible for the preparation of statistics/reports related
to employees, required for internal purposes or to be submitted to
external institutions or statutory bodies.
• Train and share knowledge with other employees on the payroll
team regarding administration of payroll and processes impacting
payroll.
• Administers employees’ sick leave and other leave of absence
in the input sheets that go to the Vendor for processing.
• Executes all tasks, assigned by the immediate manager in
accordance with expectations and qualification.
• Responsible for TTEC and any of its subsidiary’s property
entrusted to for performing of daily tasks.
• Obliged to comply with the corporate ethics and company
policies.
• Obliged to work diligently to protect the company's
integrity and any information that becomes known to you during your
employment and daily working processes, including commercial
information and any other information concerning the operation of
the company.
• Performs all other tasks, assigned by the immediate manager,
in accordance with his/her qualifications.
• Prescribes, to the level of its powers, corrective and
preventive actions related to the optimization and improvement of
the work on the campaigns he/she is responsible for.
• Has the right to be introduced to his/her performance
assessment, as well as to express opinion about the assessment (in
general or about a certain criteria).
• Is responsible for the Company property he/she works with.
• Follows the established company ethics and politics for work
with customers and employees.
• Works conscientiously for preserving company secrets and all
information brought to his/her knowledge during the work process,
including trade information and any other information about the
company's functioning.
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where
giving back is encouraged
• A global team of curious lifelong learners guided by our
company values
• Ask us about our paid time off (PTO) and wellness and
healthcare benefits
• And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you
About TTEC
TTEC is proud to be an equal opportunity employer. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We strive to reflect the communities we serve, by
not only delivering amazing service and technology, but also
humanity. We make it a point to make sure all our employees feel
valued, belonging and comfortable being their authentic selves at
work. As a global company, we know diversity is our strength
because it enables us to view things from different vantage points
and every individual to bring value to the table in their own
unique way. But don’t take our word for it, check out some of the
diversity and women in leadership awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search
#ExperienceTTEC throughout social media to engage in the global
conversation.
#SBL1
