Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Remote Services Partner Specialist (Italian and English) working hybrid in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for organization and perfecting small details? Are you task oriented and love helping others? In this role, you’ll interact with other team members to research, answer questions and solve problems while performing back office and administrative type functions, related to managing all operational and quality performance related matters. Whether it’s getting answers for internal customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Support the customer service team by dotting the i's and crossing the t's to complete the customer experience
Ensure accuracy of data and research to ensure a positive experience
Sending and validating documentation, working in databases to check information correctness

What You Bring to the Role

1+ year of experience in the customer service and/or service delivery sectors
A solution-oriented mindset to ensure happy customers, paired with strong initiative towards process optimization, knowledge acquisition and quality assurance.
Great written and verbal communication skills in Italian (C1 level and above) and English (B2 level and above)
Bachelor’s degree, ideally in Business or related fields
Computer experience, including reporting and data management tools
Experience in a virtual team environment

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/bgr/ for more information.

A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to your Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

Location/Division
Sofia, BG
Job Requisition
03VII