Your potential has a place here with TTEC’s award-winning employment experience. As an E-commerce Customer Service Representative working onsite in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all!

What You’ll be Doing

Join our dynamic ecommerce customer experience team and be at the forefront of supporting one of the world’s leading social commerce platforms. In this role, you’ll handle a variety of engaging responsibilities across multiple channels — from managing inbound tickets, emails, chats, and live calls, to providing top-tier assistance for refunds, returns, and product reviews. If you’re passionate about delivering exceptional customer service, driving satisfaction, and helping merchants thrive in a fast-paced digital environment, this is the perfect opportunity to make an impact.

During a Typical Day, You’ll

You’ll be the connection between this prominent social platform and their users including advertisers, resellers and creative talent
Investigate and resolve issues such as checking order and logistics status
Provide proactive outreach, conducting outbound calls for service recovery, case follow-ups, and marketing initiatives such as event invitations and lead generation

What You Bring to the Role

Minimum 1 year of call center/customer service experience
Advanced English both written and spoken
Open availability to work any shift, including evenings and weekends
Ability to navigate through several web applications simultaneously while supporting customers live
Competency using Microsoft Windows
Must be a current resident and eligible to work in Bulgaria. This position is currently ineligible for relocation assistance.

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And of course, competitive compensation including performance-based bonuses and a healthy benefits package based on your position that could include paid time off, tuition reimbursement, health, and wellness incentives

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#ttecbulgaria


Location/Division
Sofia, Sofia-grad
Job Requisition
048QH