Call Center Agent – German Customer Service (Inbound)

2 Pozitano Square, 2th F, 1000 Sofia Center Sofia full-time Between 3000 and 4000 bgn

About us

“I have never experienced as much humanity and appreciation as I have here.
Lots of small thank-yous, events, and a team that simply fits together.”
– Dennis, Customer Service Agent at T&M Bulgaria

T&M Bulgaria is not a typical call center — we are ONE team.
We stand for solidarity, genuine appreciation, and open communication.
Everyone contributes their strengths — and that’s how we create customer service that stays truly human.

Responsibilities

- Handle inbound calls from German-speaking customers
- Provide friendly, clear and solution-oriented support
- Explain products, answer questions and resolve issues
- Ensure customer satisfaction
- Work closely with a supportive and positive team

Requirements and necessary skills

- German language skills (B1/B2 or higher)
- A friendly, empathetic attitude
- Basic computer knowledge (typing, programs, communication tools)
- Experience in customer service or sales is a plus, but not required
- Motivation, reliability and openness

We offer

- Permanent contract (full-time or part-time, from 30 hours/week)
- Fair salary from BGN 3000 (full-time) – plus generous bonuses
- Bonus payments & referral bonuses
- Paid training and coaching for the perfect start
- Flexible working hours (6 to 8 hours per day)
- Modern offices in the center of Sofia with drinks, snacks, and break rooms
- Metro station right outside the door
- MultiSport card and regular team events
- A strong sense of community and genuine appreciation
- An international team that welcomes you

Want a job where you matter?
Then come to T&M Bulgaria and apply now — in just a few clicks! We look forward to getting to know you.
Apply now! We look forward to hearing from you.

Contact Information

Phone: +359 879 030 235

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