Strength. Care. Growth.
You’ll know A1 Bulgaria is the right place for you if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
Your daily routine would include:
- Own incidents and service requests from acceptance through diagnosis, resolution, verification and closure.
- Support provisioning, activation and migration of business connectivity, voice, broadband, FTTH, TV and hosting services.
- Analyse faults across customer, network and platform environments and perform controlled configuration or restoration activities.
- Coordinate customers, Field Force, service teams, vendors and technical experts, ensuring clear status updates and complete handovers.
- Document technical findings, maintain runbooks and help turn recurring issues into permanent fixes or automation opportunities.
We’ll know you can make it if you have:
- Professional spoken and written German (minimum B2) for communication with Austrian customers, technicians and partners.
- Working proficiency in English for daily collaboration in an international corporate environment.
- Practical experience in telecommunications, IT operations, technical support or service provisioning.
- Strong troubleshooting and analytical skills across ticketing, OSS/BSS, network or hosting systems.
- A customer-focused ownership mindset, with the ability to coordinate multiple stakeholders and drive cases through to verified resolution.
Nice to have:
- Experience with ServiceNow, Remedy, OSS Center, WebAIS/XNM, OneCockpit, Splunk or Plesk.
- Knowledge of SIP/VoIP, broadband, FTTH/GPON, TV, DNS, mail, SSL/TLS or transmission technologies.
- Experience with incident, problem and change processes, SLA/TTR targets, root-cause analysis or operational automation.
Apply now!
