Senior Manager Digital Governance and Control

What you'll be doing

• Lead, develop, optimize the IT Governance framework of Unicredit Bulgaria- Bank and Subsidiaries.
• Act as a strategic advisor to the CIO and help with the adoption of the best ICT Governance practices within the organization – including way of working between the technical teams, cooperation and discipline while following the defined processes.
• Oversee, continuously adapt, align with Unicredit Group the IT service management processes, including: change, incident, problem, configuration, availability, capacity, IT Financials and vulnerabilities management, transform the SDLC process.
• Monitor the project portfolio, ICT budget and availability of critical IT services by keeping the Service Monitoring processes and tools in best conditions.
• Define and monitor performance indicators, analyse results and provide management reporting;
• Act as a key contact for management escalations and collaborate with stakeholders across the Bank;
• Ensure compliance with internal policies, regulatory, security and risk management requirements.

• Master degree in Technology, Computer Science, Engineering or a related field;
• At least five years of relevant experience in IT Service management, Project management, IT related function in the Banking/Financial sector
• Proven people leadership;
• Strong knowledge of IT governance, IT service management and project portfolio management;
• Knowledge of recognised project management methodologies, such as PMI;
• Ability to build consensus, manage priorities and handle senior-level escalations;
• Fluency in written and spoken English and Bulgarian languages.

What you'll get in return