What you'll be doing
- Lead strategic transformation initiatives across Operations Back Office, supporting the modernization of the Bank's operating model.
- Drive process optimization, automation, and digitalization projects across operational domains, including payments, cards operations, daily banking, financial markets, lending operations, and other back-office processes.
- Analyze operational processes and identify opportunities to improve efficiency, reduce manual activities, strengthen controls, and enhance service quality.
- Develop and execute implementation roadmaps, ensuring successful delivery against agreed objectives, timelines, and budgets.
- Coordinate cross-functional initiatives involving Operations, Digital & IT, Business, Risk, Compliance, Product Management, and external vendors.
- Support the adoption of automation technologies, workflow solutions, and AI-enabled capabilities to improve operational productivity and scalability.
- Monitor project progress, manage risks and dependencies, and provide regular reporting to senior management.
- Collaborate with UniCredit Group stakeholders to ensure alignment with Group initiatives, standards, and best practices.
- Prepare business cases and strategic analyses to support investment decisions and transformation priorities.
- Promote a culture of continuous improvement, innovation, operational excellence, and customer focus across the Operations Back Office function.
What you'll need to succeed- Banking experience, preferably in operations, including substantial exposure to back-office functions and operational processes.
- Solid understanding of banking products and operational workflows, including payments, accounts, cards, lending operations, customer servicing, and related operational controls.
- Proven experience in leading transformation, automation, process re-engineering, or operational efficiency initiatives.
- Strong knowledge of organizational change management and transformation methodologies.
- Experience managing complex cross-functional projects involving multiple stakeholders and competing priorities.
- Demonstrated track record of delivering measurable operational improvements through process optimization, automation, digitalization, or simplification initiatives.
- Strong analytical and problem-solving capabilities, combined with a structured approach to decision-making and risk management.
- Excellent communication, stakeholder management, and influencing skills.
- Ability to operate effectively in a dynamic environment and to drive change across large operational teams.
- University degree in Business Administration, Finance, Economics, Information Technology, or a related field.
- Professional project management certification (PMP, PRINCE2, Agile, Lean Six Sigma) will be considered an advantage.
- Fluent English, written and spoken.
What you'll get in return
- Role-based bonus scheme
- Christmas payment
- Special terms on Lending products
- Waived fees and commissions on a wide range of banking services
- Supplementary health insurance
- Additional financial support on special personal occasions
- Food vouchers
- 25 annual paid leave
- Paid day off for your birthday & for volunteering
- Additional annual leave based on length of service
- Flexible working hours & work-from-home options
- Free access to online learning courses and training on a wide range of topics
- Access to a foreign language learning platform
- MultiSport card at preferential rates
- Refer-A-Friend Program
- Fully equipped fitness facilities
- Cafeteria and dining facilities on preferential prices
- Corporate kindergarten
- On-site dental office
