Ozone.bg is one of the largest and fastest-growing e-commerce organizations in Bulgaria. Our current portfolio includes ozone.bg, baby.bg, ozone.int (our international arm with websites in Romania, Greece and Croatia), Ozone Games, Ozone Live and Ozone Pro (physical retail chains), as well as a number of internal brands and projects.
We are looking for aSupply Chain Manager to lead our Operational Supply Chain function. Reporting to the Director of Operational Strategy, you will manage two teams – Planned Orders and Daily Orders – through their Team Leaders, and own execution end to end: from an incoming purchase request to delivery, resolved discrepancies and a complete document package accepted by Finance. The goal is predictable supply with less manual work, shorter lead times and measurable results.
Key responsibilities:- Own the full order flow – reviewing purchase requests, confirming availability, quantities and lead times with suppliers, preparing expected receipts and organising delivery.
- For planned orders, coordinate schedules and expected volumes with the Warehouse. For daily orders, ensure traceability to the specific customer need and raise an early warning whenever a promised delivery date is at risk.
- Ensure purchase prices match the approved commercial terms, request corrections and escalate commercial disputes to the Commercial team.
- Agree operating rules with suppliers – lead times, delivery schedules, advance shipping information, partial deliveries, documentation, returnable packaging and escalation paths – and personally manage key suppliers through regular operational reviews.
- Own discrepancies from registration to proven resolution – shortages, overages, damaged goods, barcodes, expiry dates, prices and documents – securing evidence, corrections and credit notes. Where issues keep recurring, agree corrective actions with the supplier and, if there is no improvement, recommend restricting or stopping the supplier.
- Ensure a clear link between order, expected receipt, actual receipt, invoice and correction; hand over complete document packages to Finance and track every open case to final closure.
- Manage supplier onboarding from an operational perspective and the execution of supplier returns once they are commercially approved.
- Lead the two Team Leaders and, through them, both teams: set goals, standards and priorities, allocate supplier portfolios and workload, coach and develop people, ensure backup coverage and propose structure and headcount changes based on a sound capacity model.
- Build KPIs, procedures and controls. Map the real flow of goods and information, remove waste such as re-entry, duplicate checks and manual reporting, and lead simplification, automation and AI initiatives with measured before/after impact.
What success looks like in your first 90 days:- Days 1–30: a map of both order flows and their dependencies, a measured baseline, an assessment of the team, workload and backup coverage, and a prioritised list of improvements.
- Days 31–60: clear roles, deadlines and escalations agreed with Warehouse and Finance, a shared KPI dashboard and an improvement pilot launched with IT.
- Days 61–90: a working pilot with before/after results, an established management rhythm and a six-month improvement plan with owners, budget and targets.
Requirements:- At least 5 years of relevant professional experience, including a minimum of 2 years managing a team.
- Background in operational procurement, inbound logistics or supply chain operations in e-commerce, retail or distribution, with a large product assortment and a diverse supplier base.
- A hands-on leader who understands the work down to order line, receipt and invoice level, yet runs it through people, rules, data and exception management.
- A proven ability to drive change: you observe how work really happens, find the root causes of delays, simplify processes and turn improvements into a sustainable daily standard.
- Experience in managing KPIs and successfully implementing operational change.
- Confidence in difficult conversations with suppliers and in reaching shared solutions between Commercial, Warehouse and Finance, even under conflicting priorities.
- Hands-on experience with ERP systems and strong analytical skills in Excel, Power Query or equivalent tools.
- Good working English, both written and spoken.
Nice to have:- Experience with SAP, BI and reporting tools.
- Knowledge of API/EDI integrations.
- Familiarity with Lean methodologies.
- A delivered AI project with proven impact on time, quality or cost – ideally from describing the solution and testing a prototype to leading the integration with IT.
- A university degree in Supply Chain Management, Logistics, Business Administration or a related field.
Proven results matter more to us than previous job titles.
What we offer:- Additional Health insurance
- Food vouchers
- Birthday voucher
- Employee discounts
- Sport card MultiSport – preferential price
- Voucher for a new family member
- Specialized internal learning and development programs
Why should you join Ozone.bg?
Our company culture values creativity, ownership, and teamwork. As a part of Ozone.bg, you'll have the opportunity to contribute to one of the most exciting e-commerce ecosystems in the region. You'll face the unique challenges of e-tail and always work on the cutting edge of the industry. Working at Ozone.bg offers personal growth, professional development, and meaningful work.
