Account Delivery Manager with French

Sofia full-time

About us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

Develops and nurtures senior mgmt relationships with the customer.

Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.

Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.

Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.

Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.

Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.

Ability to effectively and proactively manage risk for medium to high risk projects.

Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.

Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.

Develops & manages account service delivery plan. Contributes to strategic account plan.

Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.

Develops & manages account service delivery plan. Contributes to strategic account plan.

Negotiates with and manages 3rd party vendors contributing to contractual requirements.

Identifies incremental revenue opportunities and supports pursuit activities.

Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

Contributes to knowledge management capture, documentation & publication to drive organizational maturity.

Requirements and necessary skills

First Level University Degree or equivalent combination of education and experience.

3 - 8 years relevant business experience.

Fluent in French language (C2).

Multi cultural and x-country experience desired ITIL/ITSM experience.

Ability to build & manage strong customer relationship at the senior level.

Strong influence & negotiation skill.

Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.

Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively.

Ability to understand & analyze an issue or problem to develop & implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support.

Ability to proactively & effectively manage risk on medium to high risk projects.

Coaches & mentors specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.

Ability to develop & present high impact message to senior level management.

Excellent communication skills: verbal, written & presentation.

Industry sector knowledge (finance, manufacturing, etc.).

Crisis & conflict management.

We offer

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Contact Information

Phone: +359 2 815 2030

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