Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
The Account Operations Specialist executes operational activities
related to quote, price, configuration, deal registration, order
management process, invoicing, and contract life-cycle management
to ensure that sales orders are successfully completed from quote
to delivery and credited appropriately assigned for sales
compensation. Produces deal documentation and configures systems to
reflect ordering processes. Generates invoices and client billing
in accordance with service and product agreements. Records, updates
and validates customer and deal information in systems produces
reports and analyses of sales processing activities.
How you will make your mark:
Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes.
Reviews performance of sales processing activities for assigned areas and accounts.
Analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries.
Communicates data and issue analysis to clients and internal and external stakeholders.
Provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction.
Provides guidance and mentoring to less-experienced staff members.