Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. Our culture thrives on finding new and better ways to accelerate whats next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Apply deep and broad technical background and knowledge of industry
trends to operate several critical or high risk technology
areas/customer groups.
Integrate technical knowledge and business understanding to create
solutions for customer.
Mentor/consult with team members, other organizations, customers,
and vendors on complex issues.
Act as a consultant in service delivery business, technology,
industry or specific application.
Resolve technical and some business incidents independently.
Mentor/assist less-experienced team members on complex
incidents.
Deliver strategic account support by proactively maintaining
high-level technical, operational expertise and understanding of
industry trends.
Review support plan for business indicators and map to company
service solutions.
Develop and grow assigned customer account relationships with
complex and strategic accounts.
Act as trusted advisor in the consultant role for customer and
company sales teams.
Design and deliver support solutions using specific industry
knowledge and expertise; Assist Mission Critical or project manager
in solution formation and lead Mission Critical delivery team in
planning, delivering, and managing complex support solutions.
Provide suggestions for operational efficiencies.
Create and deliver Value Based Delivery (VBD) account plans for
assigned accounts.
Lead Customer Expectation management as part of escalation
process.
Give inputs to operational methods and programs that may affect the
business management strategy in a geographic area.
Phone: +359 2 815 2030
