Airline Customer Support Specialist with French & English (Remote Position)

Company Description

Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages.

 Job Description

Join Sutherland Bulgaria and Represent a Leading Airline!

Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?

Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.

This is a great opportunity to work from home, use your French & English skills daily, and grow your career in the airline and hospitality industry.

Qualifications

• Fluent French (B2 or higher) and English (B2 level or higher)


• Excellent communication and problem-solving skills


• Previous experience with airline reservation software is an advantage


• Strong attention to detail and customer care orientation


• Ability to work remotely and independently


• Flexibility to work on day/late/night shifts


• Flexibility to work in a dynamic, multicultural environment

Additional Information

• Fully remote position (equipment provided)


• Monday to Friday working shifts


• Long-term contract with stability


• 21 paid vacation days


• Health and life insurance


• Food vouchers


• Full-time position with flexible shifts


• Ongoing training and career growth opportunities


• Friendly, supportive team and employee recognition programs