Company Description
Sutherland is a global leader in digital transformation and
world-class customer service. We are the driving force behind
today’s experiential giants – the companies best known for the
transformative experiences they deliver, operating in a variety of
industries, from technology & travel to telecommunications,
banking and more.
Job Description
Sutherland Bulgaria is looking for motivated international customer
service professionals in the hospitality sector to join our
dynamic, multicultural team. For those of you who are interested in
tourism, we offer you to get closer and work with one of the most
recognized airline companies in Europe. This is the perfect role
for you if:
You want to be part of a team which is responsible for providing an
excellent customer care service to the clients of the airline
company – via phone and email
You have great communication skills and you would be happy to
support customers with reservations and flight changes in a polite
and professional manner
You are looking for place where you can develop yourself
professionally
Qualifications
As airline representative of a well-recognized company, our
superpower is to inspire people to travel and support them with
their reservation queries. Our role is to deliver a reliable and
friendly service that differentiates us from other providers.
Provide extensive care to customers and resolving their queries
Provide advise on the flights availability and packages
Expanding our network of loyal customers
Have great command of Italian and English language
Enjoy dealing with the public and have the ability to provide
excellent customer service with a ‘can do’ attitude
It helps if you are hardworking, flexible and have an outgoing and
friendly personality
Having previous experience in travel agency, airline reservations
or similar role will be considered as an advantage
Additional information
Competitive salary
Attractive performance incentives
Other than the statutory taxes, we also offer our employees a
unique social benefits package which includes: Additional Health
Insurance; Life Insurance; Food Vouchers
Unique Training & Development Opportunities (E-Learning &
Classroom modules, international Certifications)
Monthly/Quarterly Reward & Recognition Programs
