Analyst, Success Support
София, работа от вкъщи
длъжност на пълно работно време

Analyst, Success Support

София, работа от вкъщи длъжност на пълно работно време

Описание на позицията

Unique Features:

• A leading analytics platform for private capital and investments
• Client portfolio involving the largest investment companies in the world
• Flat structure and company culture focused on employee development


Responsibilities:

• Profile incoming support cases. Assign Case Title, Team, Product, Origin, Topic, Case Type, Contact, etc.;
• Manage the assignment of cases based on urgency;
• Monitor delinquent cases in the queue;
• Monitor incoming support email queue vs. CRM;
• Monitor dated cases assigned to individuals/teams (e.g., case unresolved for 2months+);
• Appropriately inform management and Tech Ops of cases needing their attention ;
• Administer data;
• Send client service stats;
• Send outbound operation requests to clients;
• Send AR paper links;
• Requests for confirmation from Operations (Ex. Tracking method confirmation, fund size confirmation, commitment confirmation, etc.);
• Request from clients – entry/ tracking method confirmation, data problems;
• NYR follow-ups;
• Prepare weekly and quarterly case analysis reports.


Required Qualifications & Skills:

• Bachelor’s degree in Finance, Economics or similar;
• 1-3 years of finance, accounting or investment experience;
• Excellent analytical, interpersonal, and organizational skills;
• Demonstrated problem-solving skills and strong computer skills;
• Exceptional written and verbal communication skills;
• Experience with CRM;
• Written and spoken English.


What they offer:

• Annual Leave of 25 days;
• Additional Health insurance (lux package with included dental);
• Life Insurance;
• Sports Card (Shared cost – Employee/Company);
• Food vouchers in the amount of 200 BGN;
• Employee Assistance Program (EAP);
• Contributory voluntary pension scheme, matched by the employer up to 3% of monthly gross salary (post probation);
• Tuition reimbursements.


We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).

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