Unique Features:
• A leading analytics platform for private capital and
investments
• Client portfolio involving the largest investment companies in
the world
• Flat structure and company culture focused on employee
development
Responsibilities:
• Profile incoming support cases. Assign Case Title, Team, Product,
Origin, Topic, Case Type, Contact, etc.;
• Manage the assignment of cases based on urgency;
• Monitor delinquent cases in the queue;
• Monitor incoming support email queue vs. CRM;
• Monitor dated cases assigned to individuals/teams (e.g., case
unresolved for 2months+);
• Appropriately inform management and Tech Ops of cases needing
their attention ;
• Administer data;
• Send client service stats;
• Send outbound operation requests to clients;
• Send AR paper links;
• Requests for confirmation from Operations (Ex. Tracking method
confirmation, fund size confirmation, commitment confirmation,
etc.);
• Request from clients – entry/ tracking method confirmation, data
problems;
• NYR follow-ups;
• Prepare weekly and quarterly case analysis reports.
Required Qualifications & Skills:
• Bachelor’s degree in Finance, Economics or similar;
• 1-3 years of finance, accounting or investment experience;
• Excellent analytical, interpersonal, and organizational
skills;
• Demonstrated problem-solving skills and strong computer
skills;
• Exceptional written and verbal communication skills;
• Experience with CRM;
• Written and spoken English.
What they offer:
• Annual Leave of 25 days;
• Additional Health insurance (lux package with included
dental);
• Life Insurance;
• Sports Card (Shared cost – Employee/Company);
• Food vouchers in the amount of 200 BGN;
• Employee Assistance Program (EAP);
• Contributory voluntary pension scheme, matched by the employer up
to 3% of monthly gross salary (post probation);
• Tuition reimbursements.
We thank all interested applicants, but we will only contact a
shortlist of them! All applications are confidential. JobTiger is a
Bulgarian online job board and licensed recruiting company (License
No.2547, 08.06.2018).