Application Support Analyst
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Application Support Analyst

София длъжност на пълно работно време

За нас

The Apex Group is a global financial services provider with 5,000 staff across 50 offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.
Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.


The Role:

The role of Application Support Analyst will be part of the group function. They will support applications, such as core line of business and supporting applications. The successful applicant will be responsible for tasks such as responding to service desk tickets, coordinating patches and supporting new releases. The successful applicant may have the opportunity to become involved in project work also.

Key duties and responsibilities:

• Providing application support across a number of applications in the Apex group;
• Prioritization and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue;
• Working as part of a global team to provide technical support to core line of business applications;
• Liaising with business, vendors and software development team regarding application support tickets;
• Supporting project related tasks, such as application upgrades;
• Supporting the patch management process. This includes bringing through change management to test and production environments;
• Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses.

Изисквания и необходими умения

Experience And Knowledge:

• Experience with fund administration applications;
• ITIL certification preferred;
• Experience supporting core line of business applications;
• Experience working with a service desk tool;
• Excellent communication and stakeholder management skills and ability to build strong working relationships;
• Strong verbal and written communication skills and ability to present in a clear and concise manner;
• Experience working as part of a team;
• Experience with Microsoft technologies such as IIS, SQL and .NET;
• Experience with Azure desirable;
• Experience with Swift or payments desirable;
• Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies;
• Educated to Bachelor Degree Level or equivalent qualifications/ work experience.

Ние Ви предлагаме

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management • directly;
• Work for a fast developing and one of the world leading independent fund administrators;
• Opportunities for professional development;
• Competitive remuneration package including various benefits;
• Positive and hospitable work environment.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page .

If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please submit your application.
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